Your Privacy Is Our Responsibility

1 Introduction & Scope of Policy

ddb33 is a trusted online gaming and betting platform serving users in Bangladesh. We place the highest importance on our members' privacy and are committed to protecting their personal information.

This privacy policy explains what types of information we collect, why we collect it, how we store it, and in what circumstances it may be shared with third parties. This policy works as a supplement to our Terms & Conditions.

All ddb33 staff and partners are required to follow this policy. We may update this policy from time to time and will make every effort to notify members appropriately of any significant changes.

2 What Information We Collect

ddb33 collects various types of information for the purpose of providing its services. This information comes from two main sources — information provided directly by you, and information collected automatically while you use the platform.

2.1 Information Provided Directly

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Payment-related information — bKash, Nagad, or Rocket account number
• Password and security question answers provided at account creation
• Details of documents submitted for identity verification (where applicable)
• Any information shared with the support team via live chat or email

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device version
• Time spent on the site, pages viewed, and click patterns
• Login and logout times and session details
• Gaming and betting history, deposit and withdrawal records
• Preference and behavioral data collected through cookies and similar technologies

3 Purpose of Using Information

ddb33 uses the information collected for the specific purposes listed below. We never use information outside of these purposes.

3.1 Account & Service Management

Information is used to create, manage, and keep your account secure. This includes login verification, payment processing (via bKash, Nagad, Rocket), and ensuring the correct distribution of bonuses and rewards.

3.2 Age & Identity Verification

A minimum age of 21 is required to play on ddb33. Identity-related information is used to ensure compliance with this age limit and to prevent the creation of multiple accounts.

3.3 Fraud Prevention & Security

Information is analyzed to detect suspicious transactions, prevent hacking and unauthorized access, and maintain the overall security of the platform.

3.4 Customer Support

Our 24/7 support team uses your account and transaction information to resolve your issues quickly and effectively. Communication records provided via live chat and email ([email protected]) are retained.

3.5 Service Improvement

We analyze aggregated and anonymous usage patterns to further improve the platform experience. No individual can be identified from this analysis.

3.6 Responsible Gaming

Under our Responsible Gaming program, your gaming behavior is monitored so that potential issues can be identified early and support can be provided if needed.

4 Data Storage & Security

ddb33 uses industry-standard technologies and methods to protect your information. Our servers and data transmissions are secured with SSL encryption, which significantly reduces the risk of data theft or interception.

4.1 Encryption & Technical Security

• All sensitive data (payment information, passwords) is stored in encrypted form
• Data is transferred via secure HTTPS protocol
• Regular security audits and vulnerability assessments are conducted
• Firewall and intrusion detection systems are in place to prevent unauthorized access
• Staff access to data is restricted based on role

4.2 Data Retention Period

We retain necessary information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period due to regulatory and legal obligations. Once that period ends, data is securely deleted or anonymized.

8 Protection of Minors' Information

ddb33 strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors.

If we determine that someone under the age of 21 has created an account, we will immediately close that account and delete the associated information. If a parent or legal guardian becomes aware that their child is using our platform, please contact us.

9 International Data Transfers

Some of our technology partners or server infrastructure may be located outside of Bangladesh. For any such international data transfers, we ensure that:

• The receiving party maintains internationally recognized data protection standards.
• Transferred data receives protection equivalent to this privacy policy.
• Strict contractual safeguards are maintained for data transfers.

10 Policy Changes & Updates

ddb33 may revise this privacy policy from time to time based on technological changes, legal updates, or business requirements.

For any significant changes, we will notify our registered members via email or through the platform. The "Last Updated" date will be noted at the top of the policy. Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend that you visit this page regularly and stay informed about any changes.

11 Responsible Gaming & Data Protection

At ddb33, we believe that responsible gaming and data protection are closely connected. Information about your gaming behavior is analyzed solely for your protection and wellbeing — never for marketing purposes.

Visit our Responsible Gaming page to learn how you can set your own gaming limits, take a temporary break, or get professional support if needed. When contacting ddb33 about any of these matters, your information is kept completely confidential.